Open Position
Store Operations Associate
Overview:
We are looking for a proactive, detail-oriented, and experienced Store Operations Associate to oversee and enhance the daily operations of our client’s stores in the US. This pivotal role involves managing store operations, ensuring quality control, supervising the camera team, and overseeing inventory, financial operations, team performance, and customer relations. The ideal candidate will have 3-5 years of experience in store operations and will possess excellent communication skills in English.
About Pharaoh
Pharaoh Store is a retail chain specializing in vape products, smoking accessories, and phone repair services. With over 16 established branches across the USA, the store provides a diverse range of products catering to vape enthusiasts, smokers, and individuals seeking mobile device repair services.
Products and Services Offered:
Vape Products:
- Electronic cigarettes, including vape pens, pod systems, and mods.
- Various vaping accessories such as coils, batteries, chargers, and tanks.
- E-liquids in multiple flavors and nicotine strengths.
- Brands include SMOK, Vaporesso, Geek Vape, VooPoo, Lost Vape, UWELL, Freemax, Joyetech, and Aspire.
CBD and Hemp-Derived Products: Pharaoh Store offers medical marijuana products, including THC, THCa, HHC, and CBD options. These products are classified as medical drugs, legally sold with state authorization to ensure compliance with regulations.
Phone Repair Services: Repair services for various phone models, including screen replacements, battery issues, and hardware fixes.
Key Responsibilities:
Sales & Customer Interaction:
- Collaborate with in-store staff in the USA to assist customers and promote products.
- Provide recommendations on vaping devices, e-liquids, and accessories to drive sales.
- Stay updated on industry trends, regulations, and new product launches.
- Create a welcoming and positive shopping experience for customers.
- Relay customer feedback, complaints, and concerns to management promptly.
Remote CCTV Monitoring & Security Oversight:
- Monitor live CCTV feeds to ensure the safety and security of the premises.
- Identify and report suspicious activities, potential threats, or operational irregularities in real-time.
- Analyze footage for customer interactions, store compliance, and performance improvements.
- Maintain logs and reports for review by the management team.
- Coordinate with technical teams to ensure CCTV equipment remains functional.
Operational Support and Administrative Support:
- Support store managers in monitoring daily operations and ensuring smooth workflows.
- Keep up with Trello updates to ensure efficient task execution.
- Maintain detailed documentation of sales, customer interactions, and store feedback.
- Conduct store audits and ensure compliance with company policies and procedures.
- Provide actionable feedback on upselling techniques and customer engagement strategies.
- Participate in strategy meetings to discuss operational and security enhancements.
Team Support & Hiring:
- Assist in the hiring process, including conducting second interviews for new team members.
- Provide coverage during emergencies such as callouts.
- Support training efforts by sharing best practices and improvement insights.
- Participate in strategy meetings to enhance operational efficiency and security measures.
Employee-Specific Responsibilities:
1. Customer Interaction
- Create a welcoming and positive environment for customers.
- Relay customer complaints and concerns to management promptly.
2. Task Execution:
- Accurately handle money and provide detailed sales reports.
3. Goal Achievement
- Collaborate effectively to meet sales targets.
- Execute assigned tasks with accuracy and professionalism.
Working Hours:
Alabama Time: 12 PM – 8 PM (includes 1-hour break), Monday–Friday; Saturday: 4-hour shift.
Egypt Time: 8 PM – 4 AM (includes 1-hour break), Monday–Friday; Saturday: 4-hour shift.
Location:
- Cairo / Egypt
- Budget: Gross Net Salary: $300 + Commission up to $200
